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Call Center Scripts now possible with MS CRM 2011
It is now possible to create call center script in MS CRM 2011 using out-of-the box functionality called Processes. MVP Ayaz Ahmad has posted an interesting article on how to design and execute...
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CRM 2011 Processes: Prompt and Response Dialogs
I received some more detailed information on Processes (formerly called workflows) in CRM 2011, specifically on how to capture responses and what you can do with those responses. Microsoft Dynamics CRM...
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